THE PRODUCTIVITY INSTITUTE NEWSLETTER
Thursday, August 20, 2009
Newsletter topics: In Memory, Communications, Knowledge Management, Blogging, Trust, Change Management
by Bruce Newman
Being the father of a very special needs child opens a person to a wide range of emotions. I remember when my daughter was born, thanking God for her presence and health. I hadn’t cared whether my child was female or male; my main concern focusing on his/her health. My daughter is now a teenager and both physically and mentally handicapped. Along the way, I learned that special needs people are just that – people, with wants, needs and desires, just like every person on this earth. My daughter is a wonderful young lady, sweet, curious and quite frankly, a bright shinning light in my life.
My daughter loves Special Olympics. For many years she competed in several events and won quite a number of medals. The thrill exhibited by my daughter - and all of the competitors - can easily be expressed in their radiant smiles of pure joy when winning a medal or ribbon.
by Katie Mead
Communication, even with great content, is nothing without trust.
Elusive and essential, whether personal or professional, trust is an intrinsic part of every successful relationship. But in our modern age of de-personalization and lightning-quick information transfers, how do you ensure that the necessary trust is developed?
More than words
Effective communication is also an essential tool for relationship development; from a supervisor to her employees or a business owner to his clients, what you say and how you say it has a crucial impact on the ways you build trust. In our climate of ever expanding social media options, there are countless ways to reach out to our audience; how do we ensure that we really connect?
by Galen McPherson
I don’t think that you need to have a rural or Midwestern upbringing to appreciate the saw that discusses the merits of closing a barn door after the horse is gone. Usually discovery of the absence of a favorite equine companion does generate such a response, however, regardless of its highly evident insensibility.
In the highly elusive world of intellectual capital protection, most companies strenuously avoid opening any barn doors, especially on sensitive information or proprietary knowledge. The provisions range from the alleged practice that only two people know the real formula for Coca-Cola, and each only knows half to strenuous copyright and patent protections that make litigating lawyers salivate, holders breathe easily and potential violators cringe.
Become A Famous Blogger (a cartoon)
by Dave Walker
(continue) - and please comment
Busy, Busy Bee . . . I Mean, Customer
by Melanie DePaoli
Every company’s target market is comprised of “busy people.” Busy people are very valuable, but they are busy for a reason – they have their own life, their own challenges and every company wants to connect with them. Have you considered how these busy people perceive the way you are trying to communicate with them? The fact is, you need to accept up front that busy people will only give you their attention if they see value in it. The mere fact that you have targeted them is not a good enough reason.
People are overwhelmed with hundreds of thousands of different communications every day – email, text messaging, online ads, phone calls, television commercials, point of purchase displays, and the list goes on and on.
by Patrick Seaton
The one question I get asked more frequently than any other is “How can you get people to change?” Many managers and business owners I talk to seem to be really stumped by this question. They feel that people are always resisting change, that people want to keep things status quo, and that people fear change.
1. Let People Change Themselves
While there are some very challenging people and change initiatives, changing people is not as mysterious as one might think. I have found that there are seven things to consider when you want to “change people” and the first thing may surprise you – let people change themselves.
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