Call center software has evolved into multi-functional systems capable of handling many activities. Both hosted and local versions of call center software currently exist, each with specific advantages involving: cost, ease of implementation and maintenance, flexibility, modularity, customization and integration with other call center systems or other software products such as customer relationship management (CRM) and report generators.
In many cases, call center software includes a core set of software components that include all or most of: automated call distributor (ACD), interactive voice response (IVR), screen pop, PBX and IP PBX call processing, outbound campaign management, recording, scoring and quality monitoring, supervision and system monitoring and analysis, workforce management and customer self-service and eService automation.
Most call center software systems are very complex and require customization to be fully effective. Frequently, this customization is extensive in order to meet the company’s requirements and align the call center software with its internal processes and policies. Knowledgeable, outstanding call center software consultants and experts can greatly enhance the effectiveness of a call center software system. A call center software system that is not properly configured or effectively customized will often be severely compromised and significantly less useful.
At the Productivity Institute, we specialize in providing these outstanding consultants. They must be extremely knowledgeable and have extensive experience. All of our outstanding expert consultants are constantly rated to ensure that their performance - and results - remain outstanding. If it is not, we don't want them - and neither should you.
Registration is free and it takes only a few minutes to complete our needs assessment and optional (and free) brief consultation to further define your needs. There are no obligations to use any of our outstanding call center consultants - or any of our experts, nor will you receive any solicitations. All of your information is confidential and will remain only with us. In essence, we provide you with a free service to supply you with our rated outstanding experts, an optional newsletter with expert columnists and the potential to help maintain your focus at what you do best.
We are in the business of improving productivity. We only work with expert, outstanding, certified consultants. Since we provide the marketing, detailed information and pre-qualified prospects to these consultants, we receive a small payment from them for our services. You win because we provide constantly rated, pre-qualified and outstanding experts at no cost (or obligation) to you.
As a service, we provide lists of software products - such as call center software, the respective developer and a description of each product. (Click here to access the detailed information on the call center products we list.)
Call center products we currently list (with developer in parenthesis) include: Amcat Contact Center Suite (Amcat, Inc.), Archiver (Latigent LLC), Automated Agents (Voxify, Inc.), Avaya Call Center (Avaya Inc.), Call Center Software (Telecorp Products, Inc.), Call Center Software & Predictive Dialer (TouchStar), Call Center Suite (Five9), CallAnalyst (TriVium Systems Inc.), Chordiant Contact Center (Chordiant Software, Inc.), Cicero Unified Desktop (Cicero, Inc.), Contact Center Anywhere (Promero, Inc.), Contact Center Product Portfolio (Aspect Software, Inc.), CosmoCall Universe (CosmoCom, Inc.), Customer1 (Genticity Inc.), Cynergy Help Desk (Cynergy Software), EnterpriseWizard CRM (EnterpriseWizard, Inc.), Envision Perfomance Suite (Envision Telephony, Inc.), Fusion Series 7 (HigherGround, Inc.), Hammer (Empirix Inc.), Impact 360 (Verint Systems Inc.), inContact (UCN, Inc.), InsideSales.com (Sales Team Automation LLC), INSPIRATIONpro (ASC Telecom AG), i-Sight (Customer Expressions Corp.), IT Tracking Products & CRM (Applied Innovation Management), KANA Call Center (KANA Software, inc.), Knova Contact Center (Consona Corp.), Liberation (TeleDirect International, Inc.), OnDemand Contact Center (Contactual, Inc.), Portrait Predictive Analytics (Portrait Software), PowerStation (ChaseData Corp.), Qfiniti Enterprise (Autonomy), RightNow Service (RightNow Technologies, Inc.), Seratel (Transera Communications Inc.), Service Core & Applications (Nokia Siemens Networks), Softdial CallGem (Sytel Ltd.), StrataDial VC2 (Stratasoft, Inc.), Synchrony (Cincom Systems Inc.), TASKE Reporter (TASKE Technology Inc.), Telax Hosted Call Center (Telax Systems Inc.), Verint Witness Actionable Solutions (Verint Systems Inc.), VPI Solutions (Voice Print International, Inc.).