Call Centers Software
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We have worked hard to compile the list of Call Centers
Software products below and provide a brief description of them.
In some cases (denoted by 
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additional product information is also available.
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Product
Name |
Expert |
Company |
Description |
| Amcat Contact Center Suite | | Amcat, Inc. | Amcat's Contact Center Suite is a comprehensive blended outbound- inbound call management solution. This unified solution includes the key software technologies that call centers need most including: Predictive Dialing and other dialer modes, Inbound contact management and ACD, Self Service IVR so |
| Archiver | | Latigent LLC | Archiver is Latigent's answer to every call center's consolidated reporting issues. With plug and play integration for most leading ACD's, workforce management systems, and CRM systems, Archiver makes it a snap to deploy an integrated reporting solution that spans your entire enterprise infrast |
| Automated Agents | | Voxify, Inc. | Voxify develops and hosts speech self-service applications that have the conversational skills to handle advanced customer service calls. Our products, called Automated Agents, model the expertise and personality of a trained CSR, enabling them to handle informational calls, such as checking order |
| Avaya Call Center | | Avaya Inc. | The Avaya Call Center provides a total solution for customers sales and service needs. Call Center is built on proven and innovative automatic call distribution (ACD) technology that offers a suite of call routing and resource selection capabilities. These capabilities are designed to help agents h |
| Call Center Software | | Telecorp Products, Inc. | Call Center Software: including historical reporting—important to identify long-term trends and assess historical performance of both ACD queues and agents, quality monitoring—allowing you to monitor and evaluate your agents’ customer service either automatically or on-demand, and real-time—keeping |
| Call Center Software & Predictive Dialer | | TouchStar | TouchStar's call center software and predictive dialer is a complete solution for outbound, inbound, and blended communications. With our call center software you can empower your call center with a world class TouchStar call center software system that delivers robust features, reliability, and |
| Call Center Suite | | Five9 | Get the full range of outbound and inbound capabilities in a single package. Five9's Virtual Call Center Suite allows you to perform outbound activities like telemarketing and collections, as well as inbound functions like inside sales and customer inquiries. Five9's Virtual Call Center Suite doe |
| CallAnalyst | | TriVium Systems Inc. | The CallAnalyst product suite is a powerful, award winning call accounting and management solution. Efficient and effective usage of phone system resources, such as PBXs and key systems, helps businesses to reduce costs and shorten the ROI cycle. CallAnalyst provides the tools necessary to help bus |
| Chordiant Contact Center | | Chordiant Software, Inc. | Chordiant Contact Center software is fundamentally different than data-centric applications. This process-centric application set delivers relevant and timely information to the customer service representative, providing a single view of the customer and related transactional history from the vario |
| Cicero Unified Desktop | | Cicero, Inc. | Your contact center can benefit quickly, within weeks, from Cicero’s ability to improve agent productivity, customer service, operating efficiencies, customer retention, cross sell and up-sell opportunities, training, error reduction, and operating agility.Cicero allows you to quickly integrate app |
| Contact Center Anywhere | | Promero, Inc. | Contact Center Anywhere's technology solution includes a powerful Predictive Dialer and is an award winning, state-of-the-art application. Contact Center Anywhere is available on demand hosted or on premise (CPE) solution. Whether you are a 10 seat or 5000 seat contact center, Promero’s solution p |
| Contact Center Product Portfolio | | Aspect Software, Inc. | With our singular focus on improving company-customer interactions, Aspect Software provides a complete contact center product portfolio, using both traditional voice and Session Initiation Protocol (SIP)-based Voice over Internet Protocol (VoIP), to improve customer service, collections, and sales |
| CosmoCall Universe | | CosmoCom, Inc. | CosmoCall Universe's all-IP Automatic Call Distributor (ACD) provides queuing and routing for all contact types: Phone Calls (traditional ACD), Videophone Calls, Email, and Web Calls (chat, voice, video, collaboration). All of these contact types are seamlessly blended into a single queuing and r |
| Customer1 | | Genticity Inc. | Customer1 is our award winning customer relationship management (CRM) software for the Contact Center. We provide a better experience for your customers, and better intelligence for your business. Our software and services connect customers to your organization. Customer1 creates that environment, |
| EnterpriseWizard CRM | | EnterpriseWizard, Inc. | Based on its award-winning predecessor product SupportWizard, EnterpriseWizard CRM is a top-rated, out-of-the-box J2EE solution for issue tracking, helpdesk, customer support, sales, email, and marketing automation. Organizations can get up and running quickly with its default templates, and easily |
| Envision Perfomance Suite | | Envision Telephony, Inc. | The Envision Performance Suite™ maximizes call center efficiency and effectiveness through the seamless integration of Envision’s core call center software applications: recording, eLearning, workforce management and business intelligence. These call center software solutions provide a fully integr |
| Fusion Series 7 | | HigherGround, Inc. | HigherGround, Inc. is a premier software developer of call recording, data integration and reporting tools.These solutions are designed to deliver timely, accurate information for analytics and decision support to improve operations, performance and ultimately increase profitability.HigherGround ap |
| Hammer | | Empirix Inc. | Empirix’s wide range of Hammer testing and monitoring solutions are designed to ensure the quality and performance of VoIP and IMS products, services, networks throughout the entire development and deployment life cycle. Hammer testing solutions simulate users and emulate devices interacting with v |
| i-Sight | | Customer Expressions Corp. | i-Sight is web based and flexible, so you can easily optimize the case management process to suit your exact requirements. Track the status and progress of customer inquiries/ complaints and compliance issues/ investigations, collaborate on cases, and maintain complete case histories with instant a |
| Impact 360 | | Verint Systems Inc. | Impact 360, a powerful workforce optimization solution that combines software and services to help your business improve everything-from customer interactions in your contact center to underlying back-office processes that impact the customer experience-by providing a new level of visibility into c |
| inContact | | UCN, Inc. | Our virtual solutions support inbound, outbound and blended environments. Rapid deployment and fast integration with your database or CRM. Customer service surveys provide real-time reports. Plus access to monitoring and recording programs. All solutions supplement existing phone systems, use agile |
| INSPIRATIONpro | | ASC Telecom AG | Setting a new standard, INSPIRATIONpro lets contact centers evaluate and analyze all customer interactions such as phone calls, related screen data or e-mails. INSPIRATIONpro offers the latest innovations in quality monitoring solutions. The software operates with user-friendly interfaces requiring |
| IT Tracking Products & CRM | | Applied Innovation Management | Applied Innovation Management offers a host of products to complete both your IT Tracking and CRM software needs. Each of AIM's products are stand alone applications, however they can be integrated to provide additional functionality. The Industry Leader in 100% Web-Based Help Desk Software, Asset |
| KANA Call Center | | KANA Software, inc. | KANA solutions for the call center offer a remarkable opportunity to achieve the highest standards of service quality and efficiency. Designed to blend seamlessly into your current call center environment, KANA leverages CRM, telephony, content and transactional systems to put service intelligence |
| Knova Contact Center | | Consona Corp. | Industry research shows that 80% of customer support costs are consumed in solving the customer’s problem, as opposed to routing and case management tasks. KNOVA Contact Center delivers the missing piece of the customer service process with a service resolution management application fully integrat |
| Liberation | | TeleDirect International, Inc. | Liberation facilitates the delivery of contacts to agents (outbound, inbound, email, web, etc.) and includes dialog guides for agents. Dialog guides are displayed on the agent desktop, providing the appropriate information based upon the customer’s profile and corresponding campaign. As the agent t |
| OnDemand Contact Center | | Contactual, Inc. | Delivered in the Software as a Service (SaaS) model, the Contactual solution allows you to immediately start your contact center for a low subscription fee with no hardware or software to buy and no implementation or maintenance team to hire. The only on-demand contact center application that ties |
| Portrait Predictive Analytics | | Portrait Software | Portrait Predictive Analytics is software designed to allow business analysts in large organizations better understand what motivates their customers' behavior. It does this by providing them with exploratory fast-counts integrated with predictive modeling algorithms and allowing them to visually |
| PowerStation | | ChaseData Corp. | PowerStation automates and integrates the contact center where calls are placed through a cohesive universe of predictive outbound, inbound blend, progressive, preview, web based customer interaction or automated dialing. The end result: keeping your agents busy talking to your prospects and cu |
| Qfiniti Enterprise | | Autonomy | Qfiniti is an enterprise customer satisfaction solution that helps global, multi-site operations understand their customers and consistently deliver outstanding service through call center monitoring. This unified, scalable, and centrally managed infrastructure provides tools to capture call and de |
| RightNow Service | | RightNow Technologies, Inc. | RightNow Service is widely recognized as the industry's leading CRM solution for optimizing both the quality of the customer experience and the operational efficiency of multi-channel contact centers. RightNow Service has received top honors from independent observers including Gartner, Jupiter Re |
| Seratel | | Transera Communications Inc. | Seratel™ is based on a multi-tier web-services architecture that enables a highly scalable, distributed, and fault-tolerant carrier-class service. Seratel‘s software directly interfaces with standard network infrastructure components, including media gateways, media servers and session border contr |
| Service Core & Applications | | Nokia Siemens Networks | Our aim is to set new standards for efficiency and innovation by marrying technical agility and innovation with global processes and presence. With our world-class fixed-mobile and services portfolio and global capabilities, we offer an unmatched breadth of knowledge and expertise in the telecommun |
| Softdial CallGem | | Sytel Ltd. | Softdial Contact Center is a collection of feature rich inbound and outbound contact center applications that can be deployed as a complete solution or as modular enhancements to an existing configuration. At the heart of both inbound and outbound solutions is Softdial CallGem, Sytel's command and |
| StrataDial VC2 | | Stratasoft, Inc. | The core of our award winning StrataDial®.VC2™ virtual call center software is our predictive dialing engine which is built on a robust and mature pacing algorithm that guarantees highly accurate call progress detection and ensures rapid screen-pops and lightning fast voice connects to your call ce |
| TASKE Reporter | | TASKE Technology Inc. | TASKE Reporter lets you view historical inbound, outbound, and extension-to-extension activity. This information helps you salvage leads from abandoned calls, view which time of day has higher traffic volume so you know when to have more agents on hand, and see the performance levels of your staff. |
| Telax Hosted Call Center | | Telax Systems Inc. | Telax Hosted Call Center offers advanced call center functionality, without clients purchasing equipment or employing technical staff. This on-demand solution is priced according to the number of concurrent agents and toll-free usage. Telax hosts IVR and call routing equipment at a centralized disa |
| Verint Witness Actionable Solutions | | Verint Systems Inc. | Verint Witness Actionable Solutions offers a broad portfolio of recording, QM, analytics, and performance solutions that combines Witness Systems’ Impact 360™ workforce optimization with Verint’s industry-leading actionable intelligence solutions. The result is a powerful set of solutions for conta |
| VPI Solutions | | Voice Print International, Inc. | VPI is a leading innovator and provider of integrated interaction recording and workforce optimization solutions for enterprises, trading floors, government agencies, and first responders. Through its award-winning suite of solutions, VPI empowers organizations to proactively improve the customer e |