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Product Name*: Amcat Contact Center Suite
Company*: Amcat, Inc.
Category*:  Call Centers
 
Brief Overview:
 
Key Modules:
 
Full Description:
Amcat's Contact Center Suite is a comprehensive blended outbound- inbound call management solution. This unified solution includes the key software technologies that call centers need most including: Predictive Dialing and other dialer modes, Inbound contact management and ACD, Self Service IVR software, CTI for intelligent screen pops, Digital Recording, Workforce Management and Reporting, Multi-channel contact including email, Web and Fax, and VoIP Support.
 

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Key Features

Accounting | BI (Business Intelligence) & Reports | BPM (Business Process Management) | CAD/CAM
Call Centers | CRM (Customer Relationship Management) | ERP (Enterprise Resource Planning) | Human Resources
IT & Systems Administration | Manufacturing | Marketing | Productivity | Programming & Database | Project Management
RFID | Training & Business Coaching | Warehouse Management | Web Development