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Product Name*: KANA Call Center
Company*: KANA Software, inc.
Category*:  Call Centers
 
Brief Overview:
 
Key Modules:
 
Full Description:
KANA solutions for the call center offer a remarkable opportunity to achieve the highest standards of service quality and efficiency. Designed to blend seamlessly into your current call center environment, KANA leverages CRM, telephony, content and transactional systems to put service intelligence at your agents’ fingertips. Call centers around the world rely on KANA to help them reduce costs as much as 35% and cut average case time by 20%.
 

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Key Features

Accounting | BI (Business Intelligence) & Reports | BPM (Business Process Management) | CAD/CAM
Call Centers | CRM (Customer Relationship Management) | ERP (Enterprise Resource Planning) | Human Resources
IT & Systems Administration | Manufacturing | Marketing | Productivity | Programming & Database | Project Management
RFID | Training & Business Coaching | Warehouse Management | Web Development