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Product Information (please login)

Product Name*: Liberation
Company*: TeleDirect International, Inc.
Category*:  Call Centers
 
Brief Overview:
 
Key Modules:
 
Full Description:
Liberation facilitates the delivery of contacts to agents (outbound, inbound, email, web, etc.) and includes dialog guides for agents. Dialog guides are displayed on the agent desktop, providing the appropriate information based upon the customer’s profile and corresponding campaign. As the agent talks with the customer, different prompts appear on-screen providing additional information to help personalize the dialog, as well as suggestions to help the agent overcome objections or improve the interaction with the customer. As transactions take place, information is automatically sent to other systems in the enterprise and authorizations are provided on agent screens, eliminating second call
 

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Key Features

Accounting | BI (Business Intelligence) & Reports | BPM (Business Process Management) | CAD/CAM
Call Centers | CRM (Customer Relationship Management) | ERP (Enterprise Resource Planning) | Human Resources
IT & Systems Administration | Manufacturing | Marketing | Productivity | Programming & Database | Project Management
RFID | Training & Business Coaching | Warehouse Management | Web Development