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Product Information (please login)

Product Name*: Call Center Software
Company*: Telecorp Products, Inc.
Category*:  Call Centers
 
Brief Overview:
 
Key Modules:
 
Full Description:
Call Center Software: including historical reporting—important to identify long-term trends and assess historical performance of both ACD queues and agents, quality monitoring—allowing you to monitor and evaluate your agents’ customer service either automatically or on-demand, and real-time—keeping you on top of what’s going on as it happens.
 

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Key Features

Accounting | BI (Business Intelligence) & Reports | BPM (Business Process Management) | CAD/CAM
Call Centers | CRM (Customer Relationship Management) | ERP (Enterprise Resource Planning) | Human Resources
IT & Systems Administration | Manufacturing | Marketing | Productivity | Programming & Database | Project Management
RFID | Training & Business Coaching | Warehouse Management | Web Development