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Product Name*: Chordiant Contact Center
Company*: Chordiant Software, Inc.
Category*:  Call Centers
 
Brief Overview:
 
Key Modules:
 
Full Description:
Chordiant Contact Center software is fundamentally different than data-centric applications. This process-centric application set delivers relevant and timely information to the customer service representative, providing a single view of the customer and related transactional history from the various back-end core systems. The applications automate the operational business processes by integrating and managing the necessary data, applications, processes and systems. Appropriate servicing screens support the opening conversation with server-based CTI and back-end integration to core systems. Automated processes are delivered to the agent in a role-based, unified desktop.
 

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Key Features

Accounting | BI (Business Intelligence) & Reports | BPM (Business Process Management) | CAD/CAM
Call Centers | CRM (Customer Relationship Management) | ERP (Enterprise Resource Planning) | Human Resources
IT & Systems Administration | Manufacturing | Marketing | Productivity | Programming & Database | Project Management
RFID | Training & Business Coaching | Warehouse Management | Web Development