|Chordiant Contact Center software is fundamentally different than data-centric applications. This process-centric application set delivers relevant and timely information to the customer service representative, providing a single view of the customer and related transactional history from the various back-end core systems. The applications automate the operational business processes by integrating and managing the necessary data, applications, processes and systems. Appropriate servicing screens support the opening conversation with server-based CTI and back-end integration to core systems. Automated processes are delivered to the agent in a role-based, unified desktop.